Front of House Assistant - Part time

We’re the UK's largest ports operator with a network of 21 ports around Britain. We handle around one quarter of the UK's seaborne trade and contribute £7.5 billion to our economy every year.

It’s a story we’re proud of but it doesn’t end there. We’re transforming our business and embracing the future.

We offer a vast range of roles spanning the UK, all rooted in a culture that welcomes diversity, fosters talent, encourages internal movement and progression, and places safety as our number one priority.

Why should you make ABP your First Port Of Call?

• Have the chance to make a difference in a business critical to UK trade
• Work within an exciting, innovative, growing business.
• You can thrive in an inclusive environment where every individual can be themselves and feel respected
• Receive competitive salary and benefits package
• Get support for training, personal development and further education
• Benefit from support and engagement through dedicated management and leadership

We are looking for a warm, professional and highly organised individual to join our Business Support Team as part of our Front of House function at Ocean Gate. This is a key visible role, acting as the first point of contact for all visitors, contractors and callers, ensuring an excellent experience and smooth-running reception environment.

As the face of our organisation, you will help maintain a welcoming, safe and well-managed workplace, supporting both day-to-day operations and wider business activities throughout the site.

What You’ll Be Doing

• Opening and closing the main office area
• Meeting and greeting all visitors and contractors
• Issuing visitor and contractor passes
• Operating the site switchboard and handling calls professionally
• Managing and maintain our meeting rooms
• Preparing vehicle passes (especially important during cruise season)
• Handling incoming and outgoing post
• Ensuring general housekeeping standards within the reception and meeting areas

What We’re Looking For:

• Strong administration experience
• Reception or front‑of‑house background
• Experience dealing with customers both over the phone and face‑to‑face
• Confidence being the first point of contact for the business
• The ability to engage professionally with a wide range of people
• A personable, friendly approach and genuine enjoyment of working with people
• An understanding of basic Health & Safety responsibilities relating to visitors and building access

Working Hours: Wednesday to Friday, working 08:30–17:00 on Wednesday and Thursday, and 08:30–16:30 on Friday.

Applications close on 11th March and interviews to conclude WC 23rd March.

We offer a competitive salary, contributory pension from day one (Starting at 3% employee contribution with 5% company match), private healthcare, access to our Employee Assistance Program, s wide range of discounts and cash back with high street and online retailers. We offer an inclusive work environment with an in-house training academy which offers ongoing opportunities to develop your skills. 

Additional Information:

When joining ABP you will find an environment that is both welcoming and challenging. We reward our employees well and offer a generous remuneration package, employer pension, private health insurance and a range of other benefits.

Please note that ABP undertake random screening for substance abuse and operate a zero-tolerance policy. A medical will be required before starting this position also.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their background, which helps us to provide a diverse and inclusive working environment.

As part of our recruitment process, all successful candidates will be subject to pre-employment screening to Baseline Personnel Security Standard (BPSS). Please note your consent will be required and further information on this check can be found using the following link: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels