Terminal Controller

We’re the UK's largest ports operator with a network of 21 ports around Britain. We handle around one quarter of the UK's seaborne trade and contribute £7.5 billion to our economy every year.

It’s a story we’re proud of but it doesn’t end there. We’re transforming our business and embracing the future.

We offer a vast range of roles spanning the UK, all rooted in a culture that welcomes diversity, fosters talent, encourages internal movement and progression, and places safety as our number one priority.

Why should you work for ABP?

• Have the chance to make a difference in a business critical to UK trade.
• Work within an exciting, innovative, growing business.
• You can thrive in an inclusive environment where every individual can be themselves and feel respected.
• Receive competitive salary and benefits package.
• Get support for training, personal development, and further education.
• Benefit from support and engagement through dedicated management and leadership

We are seeking a proactive and detail-oriented Terminal Controller to coordinate all landside and vessel-related activities.

As the Terminal Controller, you will manage inbound and outbound cargo movements, oversee terminal stocks, maintain ship files, and serve as the primary contact for our valued customers.

Day-to-Day Duties:

• Stock Management: Maintain system and report daily figures.
• Customer Complaints: Log, coordinate, and monitor issues.
• Finance Reporting: Collate month-end operational data.
• Vessel Scheduling: Manage terminal schedules and outturns.
• Bagging Plans: Compile daily/weekly plans.
• Customer Liaison: First contact for complaints, stock queries, and bookings.
• Loss & Damage: Track and resolve stock discrepancies with customers.
• Collections: Oversee planning, loading, and weighbridge coordination.
• Customs Compliance: Ensure stock control meets customs requirements.
• Data & KPIs: Record terminal stats and input KPIs.
• Weighbridge: Understand weighbridge processes.

Skills & Experience:

• Port operations experience and TOS knowledge.
• Proficient in Outlook, Excel, and Word.
• Strong analytical, documentation, and communication skills.
• Detail-oriented, adaptable, and able to work under pressure.
• Team player with ability to work independently.
• Full UK driving licence.
• Flexible with shifts and outdoor tasks.

Office Hours: Typically, from 08:00 to 17:00, Monday to Friday.

We offer a competitive salary, contributory pension from day one (Starting at 3% employee contribution with 5% company match), private healthcare, access to our Employee Assistance Program, wide range of discounts and cash back with high street and online retailers. We offer an inclusive work environment with an in-house training academy which offers ongoing opportunities to develop your skills.

Additional Information:

When joining ABP you will find an environment that is both welcoming and challenging. We reward our employees well and offer a generous remuneration package, employer pension, private health insurance and a range of other benefits.

Please note that ABP undertake random screening for substance abuse and operate a zero-tolerance policy. A medical will be required before starting this position also.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their background, which helps us to provide a diverse and inclusive working environment.

As part of our recruitment process, all successful candidates will be subject to pre-employment screening to Baseline Personnel Security Standard (BPSS). Please note your consent will be required and further information on this check can be found using the following link: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels