Service Delivery Operative (SDO)

We’re the UK's largest ports operator with a network of 21 ports around Britain. We handle around one quarter of the UK's seaborne trade and contribute £7.5 billion to our economy every year.

It’s a story we’re proud of but it doesn’t end there. We’re transforming our business and embracing the future.

We offer a vast range of roles spanning the UK, all rooted in a culture that welcomes diversity, fosters talent, encourages internal movement and progression, and places safety as our number one priority.

The Role:  Service Delivery Operative

Purpose:

To deliver the port operations plan on a duty basis, and to undertake general port-related activities. To continually improve the performance of the port in its four key principles – safety, quality, service and efficiency.

Accountabilities:

• Berthing of allocated vessels, including mooring and fender moves.
• Work with the company to promote a safety culture, acting as an ambassador for the ‘Beyond Zero’ safety campaign. Also ensuring all works that are planned and carried out are done so in a safe manner.
• Ensure the landside infrastructure is available and in place for vessel arrival and departure.
• Ensure quayside and surrounding areas are kept to the agreed standard.
• Regularly deliver improvement ideas around the four key service delivery principles, Safety, Quality, Service and Efficiency.
• Support the maintenance team as required and directed to.
• On a cruise shift work alongside the duty technicians to deliver a customer-centric service to the cruise vessels.
• Installing, maintaining and removing infrastructure to set up temporary compounds and cruise facilities.

About you:

You will be a real team player, eager to get stuck into this exciting and fast-paced industry and work hard. The key to success in this role is teamwork, it is essential that you can use your initiative and be proactive.    

Skills, Experience & Qualifications

Essential

• Self-motivated with good communication skills
• Ability to work as part of a team and on own initiative
• Good working knowledge of Health and Safety requirements, with the ability to produce, update and issue SSOW and Risk Assessments as required
• Ensuring compliance with legislation in all aspects of work.
• Flexibility with regards to working hours and duties.
• Full UK driving licence

Ideal

• FLT licence
• Slinger/signalling
• Banksman

Additional Information:

When joining ABP you will find an environment that is both welcoming and challenging. We reward our employees well and offer a generous remuneration package, employer pension, private health insurance and a range of other benefits.
Please note that ABP undertake random screening for substance abuse and operate a zero-tolerance policy. A medical will be required before starting this position also.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their background, which helps us to provide a diverse and inclusive working environment.