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Network Analyst (Infrastructure)

Date: 01-Apr-2021

Location: Hull, GB

Company: ABP

We’re the UK's largest ports operator with a network of 21 ports around Britain. We handle around one quarter of the UK's seaborne trade and contribute £7.5 billion to our economy every year.

It’s a story we’re proud of but it doesn’t end there. We’re transforming our business and embracing the future.

We offer a vast range of roles spanning the UK, all rooted in a culture that welcomes diversity, fosters talent, encourages internal movement and progression, and places safety as our number one priority.

 

 

 

Here at Associated British Ports we are recruiting for a Network Analyst (Infrastructure) to join our growing IT function. We are currently undergoing an IT transformation and this is an exciting time as we build an IT function that will drive technological change within Associated British Ports. This vacancy can be based in Hull, Cardiff or Southampton.

 

The Network Analyst (Infrastructure) will ensure the highest quality of service is delivered to the business through the support and development of our Network estate. You will ensure the reliability and security operation of WAN, LAN, and Wi-Fi networks. This includes supporting business initiatives, IT initiatives and network infrastructure enhancements through expertise and deployments. Also you will reliably report on network performance, identifying areas for improvement including technology enhancements whilst adhering to security principles and initiatives.

 

We offer a competitive salary and great benefits including 26 days holiday (plus bank holidays), private healthcare, discretionary annual bonus, holiday purchase scheme, excellent pension and lots of employee discount offers.

 

Accountabilities

  • Maintain continuous Improvement in network operations
  • Adhere to network operational processes
  • Operate the network ensuring performance and service metrics adhere to agreed SLA’s and OLS’s
  • Deliver required work packages to facilitate business initiatives, IT initiatives and network infrastructure enhancements
  • Facilitate 3rd line support of incidents, requests and problems to agreed service levels and quality standards
  • Act as an escalation path for the Technology Operations team
  • Ensure consistency and accuracy when completing tasks and documenting actions
  • Troubleshooting or managing technical issues ensuring all actions are documented
  • Monitor and maintain network elements to ensure a proactive approach
  • Contribute to the maintenance of disaster recovery plans, annual testing, and remediation packages
  • Assist with the management of IT asset lifecycles
  • Assist the management of IT licensing and compliance
  • Understand IT strategic objectives and contribute to plans to support these objectives.

 

Skills, experiences, qualifications and competencies

Essential

Experience:

  • Proven experience in supporting an enterprise network estate, ensuring continuous service improvement, and delivering support
  • Experience monitoring and reviewing SLA’s & OLA’s.
  • Experience in stakeholder management both internal and external.
  • Good understanding of TCP/IP, DNS, DHCP, LAN/WAN.
  • Good understanding of Wi-Fi technologies.
  • Good understanding of fibre deployments and infrastructure
  • Good understanding of segregated networks and VLANS
  • Good understanding of ITIL Change Management processes
  • Strong relationship management and customer focus. 
  • Proven verbal and written communication to all levels of an organisation. 
  • Strong numerical / statistical analysis
  • Possess a firm belief in the values of customer service and ABP’s core values of openness and honesty, teamwork and respect, along with the ambition to make a difference and exceed expectations. 

Ideal:

  • Possess a degree in an IT related subject relevant to this post. 
  • Experience of establishing relationships and stakeholder management in complex Operating Models. 

Desirable:

  • Experience of working in ABP or similar industry. 

 

Additional Information:

When joining ABP you will find an environment that is both welcoming and challenging. We reward our employees well and offer a generous remuneration package, employer pension, private health insurance and a range of other benefits.
Please note that ABP undertake random screening for substance abuse and operate a zero-tolerance policy. A medical will be required before starting this position also.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their background, which helps us to provide a diverse and inclusive working environment.